Term of Service

OVERVIEW

This website is operated by Tranquil Handmade. Throughout the site, the terms "we", "us" and "our" refer to Tranquil Handmade, a brand owned and operated by Rustic Memoir LLC. Tranquil Handmade offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part by posting updates. Your continued use of the site following changes constitutes acceptance.

Our store is hosted on Shopify Inc., who provides the e-commerce platform that allows us to sell our products to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful purpose nor violate any laws (including copyright laws).

You must not transmit any viruses or code of a destructive nature.

Any breach of the Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, including but not limited to suspected fraud, abusive behavior, or violation of these Terms.

You understand your content (excluding credit card info) may be transferred unencrypted and involve transmissions across networks. Credit card info is always encrypted.

You agree not to reproduce, duplicate, copy, sell, or exploit the Service or any portion of it without express written permission.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete or outdated. Material is for general information only and should not be relied upon without consulting more accurate sources. Use is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices are subject to change without notice.

We reserve the right to modify or discontinue the Service at any time without notice.

We are not liable for modifications, price changes, or discontinuation.

SECTION 5 - PRODUCTS OR SERVICES

Our handmade dolls are customized and made to order. Due to the unique and personal nature of each item, all sales are final once production begins. We do not accept returns or cancellations unless the item arrives damaged or significantly different from what was approved in the preview.

To request a replacement or refund, please contact us within 7 days of receiving your order, including a photo and description of the issue. We will do our best to resolve the matter promptly.

We reserve the right to limit quantities or restrict sales to individuals, regions, or jurisdictions.

We do not guarantee that colors on screen accurately reflect physical product colors.

We may discontinue products or change descriptions at any time.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities per person, per household or per order.

You agree to provide accurate and complete purchase and account info. Keep your account updated so we can complete transactions.

If payment fails or billing information is inaccurate, we may cancel your order or contact you for corrections. Delays in updating your information may affect order fulfillment.

SECTION 7 - THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools or links. Use at your own risk. We are not liable for third-party content, tools, or websites.

SECTION 8 - USER SUBMISSIONS

If you send us feedback, ideas or comments, you agree we may use it freely. We are not obligated to maintain, pay for, or respond to submissions.

You may not post content that is unlawful, offensive, or violates any rights.

SECTION 9 - PERSONAL INFORMATION

Submission of personal information is governed by our Privacy Policy. Your information is used solely to process orders, provide customer support, and improve our service. We do not share your personal information without your consent, except as necessary to complete your order.

SECTION 10 - ERRORS AND OMISSIONS

There may occasionally be errors in product descriptions, pricing, or availability. We reserve the right to correct and update information at any time.

SECTION 11 - PROHIBITED USES

You are prohibited from using the site for any unlawful or unauthorized purpose, to violate any laws, or to infringe upon our intellectual property.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. You agree that your use of the service is at your sole risk.

All services and products are provided "as is" without warranties of any kind. We shall not be liable for any damages related to your use of the service.

We are not liable for delays or failures caused by third-party carriers, customs, or shipping issues beyond our control.

SECTION 13 - INDEMNIFICATION

You agree to indemnify and hold Tranquil Handmade and Rustic Memoir LLC harmless from any claim arising from your breach of these Terms.

SECTION 14 - SEVERABILITY

If any provision of these Terms is unlawful or unenforceable, it shall not affect the enforceability of remaining provisions.

SECTION 15 - TERMINATION

We may terminate this agreement at any time if you violate any provision. You will remain liable for all amounts due up to the termination date.

SECTION 16 - ENTIRE AGREEMENT

These Terms constitute the full agreement between you and us regarding the Service, superseding prior agreements.

SECTION 17 - GOVERNING LAW

These Terms and any agreements related to the Service are governed by the laws of the United States and the State of Florida.

SECTION 18 - CONTACT INFORMATION

Questions about the Terms should be sent to us at: support@tranquilhandmade.com

Mailing Address:
Rustic Memoir LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702, USA